Support center
How can we help?
Bookings, payments, and account questions — browse FAQs or reach our team directly.
Get in touch
Email support
Include your booking reference when asking about a specific reservation.
social.velay@gmail.comFrequently asked
5 topicsHow do I book a slot?
Pick a category on the map, choose a venue, select your sport and time slot, then confirm your booking. Sign in when prompted to complete checkout.
Can I cancel or reschedule?
Policies vary by venue. Check order history or your confirmation email. For disputes, contact the venue first — our team can assist if the app shows an error.
Payment or confirmation issues
Send your booking reference, venue name, date, and time to support. We coordinate with partner venues to resolve billing or confirmation problems.
Login or account problems
Try registering with the same email or reset your password from login. For account deletion or profile updates, email us from your registered address.
Location or venues not showing
Enable location permissions or use search filters. Missing venues may not be onboarded yet — let us know the name and city so we can follow up.
Resources
Velay · Sports & gaming bookings